Shipping policy

🚚 BIOMORPH Shipping Policy

Thank you for shopping with BIOMORPH. We are committed to delivering premium outdoor camo and performance apparel to hunters, adventurers, and outdoor lifestyle enthusiasts across South Africa and the world.

📦 Order Processing Times

  • Orders are processed within 1–3 business days.

  • Orders placed over weekends or public holidays will be processed on the next business day.

  • During product launches, peak seasons, or promotions, processing times may be slightly extended.

📮 South African Shipping

We ship nationwide within South Africa using trusted courier partners.

  • Standard Delivery: 2–5 business days

  • Remote Areas: 3–7 business days

  • Shipping Fees: Calculated at checkout based on your delivery address

You will receive a tracking number as soon as your order ships.

🌍 International Shipping

BIOMORPH ships worldwide. Delivery times may vary depending on country, customs clearance, and courier availability.

  • Estimated Delivery: 7–14 business days

  • Shipping Fees: Calculated at checkout

  • Customs & Import Duties:
    Customers are responsible for any applicable customs fees, import taxes, or duties charged by their country.

📦 Tracking Your Order

Once your order has been dispatched:

  • You will receive a confirmation email or SMS with your tracking link.

  • Please allow up to 24 hours for the tracking information to update.

⏳ Delays & Exceptions

While we aim to deliver your order as fast as possible, delays can occur due to:

  • High shipping volumes

  • Weather conditions

  • Remote delivery locations

  • Customs inspections (international orders)

If your order is significantly delayed, contact us and we will assist immediately.

🚫 Incorrect Address / Failed Delivery

Please ensure your delivery information is correct at checkout.
BIOMORPH is not responsible for:

  • Delays due to incorrect addresses

  • Failed deliveries due to unavailable recipients

  • Re-shipping fees on returned parcels

If a parcel is returned to us, we will contact you to arrange re-delivery.

🛑 Lost or Damaged Packages

If your package arrives damaged or does not arrive:

  • Contact us within 7 days of the delivery date

  • We will investigate with the courier and assist with a replacement or solution

📞 Need Help?

For any shipping questions or support, please contact us:
📧 info@biomorphwear.com
📱 (+27) 61 041 3020